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To run an operation, department, service center, machine, etc. optimally, we must understand the First Principle of Process Management. Clearly understanding this principle is mandatory to everything we will do. First Principle of Process Management: A fundamental understanding of BOTH the product and process is essential to improvement. Both the product and the process must […]
Category: Process Principles
Good intentions! Often I have heard that we need to motivate, encourage, and allow our associates to do the right thing. We have meetings and motivational talks. When we say the words “Do the Right Thing,” generally we are really talking about our impression or opinion of the right thing. We must have a clear […]
Category: Process Principles
RD Eckhoff and James C. Abbott have been collaborating to dramatically improve education delivery systems since 2000. We addressed and overcame many technology, content, and instructor roadblocks in this journey. In 2006 as part of Mr Eckhoff’s mission at University of Arizona College of Engineering future education initiative, RD and James built a model for […]
Category: Announcements
The Call Center: Personal Learning Center for Individual Students goes Live in January 2015.
Category: Announcements