The Call Center Professor

Process Principles Overview

Good intentions! Often I have heard that we need to motivate, encourage, and allow our associates to do the right thing. We have meetings and motivational talks. When we say the words “Do the Right Thing,” generally we are really talking about our impression or opinion of the right thing. We must have a clear […]

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Category: Process Principles

A new way of learning- Anywhere and Anytime

RD Eckhoff and James C. Abbott have been collaborating to dramatically improve education delivery systems since 2000. We addressed and overcame many technology, content, and instructor roadblocks in this journey. In 2006 as part of Mr Eckhoff’s mission at University of Arizona College of Engineering future education initiative, RD and James built a model for […]

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Category: Announcements

Launch Day 2015!

The Call Center: Personal Learning Center for Individual Students goes Live in January 2015.

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Category: Announcements