The Call Center Professor

You can learn the Latest Call Center Methods in a live Face to Face setting at your location.

Abbott Associates has pioneered the application of science to a field (the call Center Industry) that all too often relies solely on “soft skills.” Our classes are on a solid foundation of principles, science, and the latest methods that we developed. Visit: EffectiveCallCenters.com for more information.

We also offer “Anywhere and Anytime Learning”

The Abbott Personal Learning Center – A Flexible Alternative

Watch the short 2 minute video below to learn more about personal learning .

RD Eckhoff and James C. Abbott have been collaborating to dramatically improve education delivery systems since 2000. We addressed and overcame many technology, content, and instructor roadblocks in this journey. In 2006 as part of Mr Eckhoff’s mission at University of Arizona College of Engineering future education initiative, RD and James built a model for providing a new way of education. Mr Eckhoff’s efforts were rewarded when he was awarded the Arizona 2007 educator of the year.

RD and James continued with this effort improving the quality and driving cost down. The Personal Learning Center is our latest enhancement. Each class has been designed to cover targeted content for a specific audience. These personalized classes have been designed for the individuals learning requirements. This personalized learning method will maximize productivity by improves the education experience with new tools, methods, and technology.

The personalized learning is optimized for both content and student. It is available on-demand 24 hours a day 365 days a year anywhere in the world.